Course Overview:
Week 1: Setting up Calendar & MC Database
Week 2: Value Proposition & Telling the Story
Week 3: Supporting the TL with Recruiting
Week 4: Agent Engagement & Productivity Funnel
Week 5: On-Boarding Systems
Week 6: SWOT Analysis
Week 7: Market Center 36 Touch
Week 8: Agent Needs Analysis
Week 9: Competitive RE Model & Product Development
Week 10: Studying the Market & SHIFT Playbook
Week 11: Maximizing Profit & Expense Management
Week 12: Organizational Chart & Building the Bench
-
Daily 30 min. calls
-
Additional 1:1 calls by request
-
Daily accountability around agent conversations and systems documentation
-
Completed 36 Touch for interal and external agents
-
Additional recorded training including interviews with top performers in the role
-
Over 20 operations models and systems for running an effective Market Center
-
Templates for documented systems used in other Market Centers
What Clients can Expect:
Results and Testimonials
Clients who participated saw a their retention increase by 17%
Average Reduction of $67,000 in Company Dollar leaving the Market Centers
"We have reevaluated our recruiting and onboarding systems to find gaps and opportunities, and are working on implementing SmartPlans into those systems, as well as our retention systems to help with consistency. We are also working on implementing a Vendor Sponsor program for the MC to help offset some of our event costs."
"I think this program should be required for every MCA that has 12 months in the role. I would have KILLED to have had this program after 12 months of being an MCA. Everything I had to fail 3 times then finally understand was served up on a platter with great discussion and templates and accountability to boot."
"[I learned] SO MUCH!! To sum it up: progress not perfection. It was really daunting to start this course so early. I don't think I had worked here 50 days before the course started, yet it did teach me that veterans had to start somewhere; and in some aspects I am just as far along in the processes now as they are."
"Systems impact the bottom line, and are part of being a strong leader in any role. The systems that I've documented will help run our businesses long after I'm no longer in the role. Systems are my legacy."
"This course has helped me better understand my role, and build my confidence in leading my team as well as agent conversations."
"This course has helped me create leverage where I had none before. I learned that if you're experiencing a pain point, you're missing a system."